I wish to respond to a letter from Keretapi Tanah Melayu Berhad (KTMB) published in the Letters section of the newsportal. Allow me to say first that, there are two issues with the refund: 1) I cancelled the ticket on May 20 2026 after I decided to take Aeroline to Penang instead, but till now, the refund has not been processed. While I can understand that maybe KTMB has a policy that the money will only be refunded after two weeks, or one month, whatever, as dictated by themselves. Previously, I had another issue but the refund into the e-wallet came in within a day or two, which helped me with the re-purchase of the tickets. Why the delay now is something I would not like to see happening, especially when... 2) I requested that the refund be made into the bank account from where the money came from. The refund would be meaningless to me, if it is paid into the KTMB e-wallet, as I will no longer be using KTMB services unless there are really no other options availab...
Click on Malaysiaku, Negaraku above to read more articles on this blog. Please take this as just a blog to let go my feeling of disgust over what I see. Sometimes, I don't even bother checking the script for spelling or grammatical errors.