Digital Progress or Digital Fatigue? Why Malaysia Needs Payment Reform
In our drive to digitise the nation’s economy, let us be cautious not to become an over-digitised economy. Take the LDP toll plaza at Sri Damansara as an example: I have always wondered whose decision it is to put eight Touch ‘n Go lanes, three SmartTAG lanes, but only one RFID lane. It makes me, why until today, the concessionaire appears to be resistant to the suggestion to install a few more RFID lanes. The result? RFID users face unnecessary inconvenience, often forced to weave across lanes just to get through. We pay RM35 for a RFID tag that I was once told by a friend who used to sell such stickers when it was first introduced. Each sticker only less than RM5 each. This friend of mine has since passed on. What was meant to ease traffic has instead become a source of irritation. After I first highlighted it in Malaysiakini , I am still waiting for the Minister of Works and the Director-General of the Malaysian Highway Authority to act decisively and expand RFID lanes to reduce the...
