I wish to respond to a letter from Keretapi Tanah Melayu Berhad (KTMB) published in the Letters section of the newsportal. Allow me to say first that, there are two issues with the refund: 1) I cancelled the ticket on May 20 2026 after I decided to take Aeroline to Penang instead, but till now, the refund has not been processed. While I can understand that maybe KTMB has a policy that the money will only be refunded after two weeks, or one month, whatever, as dictated by themselves. Previously, I had another issue but the refund into the e-wallet came in within a day or two, which helped me with the re-purchase of the tickets. Why the delay now is something I would not like to see happening, especially when... 2) I requested that the refund be made into the bank account from where the money came from. The refund would be meaningless to me, if it is paid into the KTMB e-wallet, as I will no longer be using KTMB services unless there are really no other options availab...
Let me clear about this: When I provided all my feedback including telling Anthony Loke, the Minister of Transport about the poor services provided by KTMB Electric Train Service (ETS), it was to make sure that he fixes the system before it gets onto the nerve of others. For me, it's a done deal. I have had enough of the nonsense I experienced with KTMB's Komuter Services back in 2003-2006 when after setting up a shuttle service, I was actively promoting the use of trains for both staff and students. Back in those days, train delays --and what was worse -- was train breakdown when we had to be on our wits end to find our own alternative transport to get to work on time. KTMB staff was liveless, and never empathised with their clients. All they knew was make the annoucement that the train had to be cancelled because of a train breakdown. Even a few years ago, when I was taking KTM Komuter from Seremeban to my home in Kuala Lumpur, I was greatly disappointed with ...